Lissandra Nyy

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Verified Reviewer
| map-marker Ocala, Florida

Are you still making vanilla cakes? Where is FL can I purchase one?

The person I spoke with was very informativeyou no longer make vanilla cakes with vanilla frosting. She did mention that you now make a white cake with confetti frosting. Now lets get it to the region of Ocala and The Villages. Please!
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Anonymous
map-marker Bethpage, New York

I am trying to find an item

Hi can someone please call me I do need your assistance in trying to find one if your items. Please call me 516-662-**** thank you
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Anonymous
map-marker Malden, Massachusetts

Careless

I dont know about gold fish crackers but raisin cinnamon bread from pepperidge farm was my favorite until I found myself chewing on more than bread I found myself chewing on a screw nail. I hate to think what wolf of happened to me if I had swallow it and people need to know so can be safe
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Deborah jeana G

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Verified Reviewer
| map-marker Arlington, Massachusetts

Horrified sick knowing food prices skyrocket ed

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Did something like this could happen and get passed until they did bug it's in the center of a cake is discussing what type of place of it is this product being cooked in what type of quality control is it being put out food places gone through the roof do not care what people eat I've never in my life and seen any thing like this I am sick stomah and horrified..I have been a loyal customer 20 plus years..I do expect the phone call 351-210-**** thank you for your attention n Deborah Jean 351-210-**** .. I purchased the cake at stop &;; shop night before last I can get you the receipt if need be let me know so I can go back to the store and get it ASAP usually I don't save any grocery receipts I thought I'd Haven a treat for my son and my father's here good thing I didn't serve it to my father he's elderly he would not have seen it... I'm in shock
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Loss:
$700

Preferred solution: Let the company propose a solution

Allison P Pxy

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Verified Reviewer
| map-marker Pearl City, Hawaii

Didn’t give me answer on how to have a route sales

I was asking how do I apply for a route sale for Pepperidge farm. I didnt get the persons name but she had an Accent. She told me she cant help me right now, with no information why, or how to apply, she just told me sorry I cant help you at this time. Very poor customer service.
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Preferred solution: How do I apply for my own distribution route.

User's recommendation: Need to give more information to customer.

Pete P Bax

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Verified Reviewer
| map-marker Jupiter, Florida

Small cookies

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Pepperidge Farm - Small cookies
Ive been buying these for years I recall having a hard time getting them out of package because they were so big Not anymore pretty sad that something thats supposed to be enjoyable just *** off customers I own 3 bagel restaurants if I changed the size of the bagels I would be out of business
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Loss:
$3

Preferred solution: Let the company propose a solution

Anonymous
map-marker Indianapolis, Indiana

Yes they contacted me and answered all of my questions.

I was happy with their response. They answered all of my questions. I was Mistaken about locating a particular brand of cookies.
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User's recommendation: Buy pepperidge farm cookies. They are great.

Cheryl S Yiq
map-marker Chicago, Illinois

Pink princess fish

I see that you make shippers all over but there is no pink bag with pink princess fish and I cant find them in any stores my number is 773-842-**** are very disgruntled customer
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Preferred solution: Let the company propose a solution

Donna W Xrk
map-marker Richmond, Virginia

Don't like recipe change

Coconut cake doesn't taste as good BOO!!! Cake & icing not as light & fluffy. My husband noticed too. Won't buy again unless it changes back to original wonderful cake
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Pros:
  • Had nice coconut cake
Cons:
  • New recipe of coconut cake
  • Change of previous good recipe
  • Coconut cake

Preferred solution: Let the company propose a solution

User's recommendation: Not as light & fluffy

Frankie R Cgd

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Verified Reviewer
| map-marker Newburyport, Massachusetts

Not happy!!!

Just bought a bag of your Milano milk chocolate cookies, I'm very disappointed, barely ANY chocolate between the cookies, can't even taste it. How cheap can you be? You just lost a customer!!!
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Cons:
  • Getting cheap with ingredients

Preferred solution: Improve your product!!!!

User's recommendation: Will not recommend.

JAMES P Ber

Disappointed with Pepperidge Farm products

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For the past year and a half, it seems every loaf of bread I purchase goes stale within 2-3 days. I always check the date before purchasing however, when I open the loaf, it is dried out. At close to $4/loaf, it doesn't make sense to trust the " best by date" on the wrapper. I have also noticed the Macadamiam Cookies are also dried out and crumble with the first bite. Unsure what has happened to the company's quality control but, from reading previous reviews, it doesn't seem important enough to Pepperidge Farms to rectify the problems.
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Pros:
  • Crap
Cons:
  • Poor quality
  • Stale product

Preferred solution: Let the company propose a solution

User's recommendation: don't trust the "best by" date

Tom S Dyw

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Verified Reviewer

Stale product

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I have purchased Pepperidge Farms Goldfish, Original flavor for years. My complaint is stale product. I look at the sell by date and always buy the longest date. I can buy packages for months at a time that all taste fresh and then purchase a package that is stale tasting. The it is crisp but taste stale. I have returned ten or twenty packages to the grocery store for credit and I'm tired of it. I no longer purchase the product. I have called their marketing dept. over the years and they send me back coupons in response but the problem continues. I have also written the President of Pepperidge Farms and Campbell Soup and have not received a reply.
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Pros:
  • Name
Cons:
  • Stale product

Preferred solution: None I no longer purchase the product

User's recommendation: I would recommend you not buy it.

Kevin A Kyi
map-marker Auburn, Maine

Sausalito cookies shrinking

Just bought my final bag of my previously favorite Pepperidge Farm Sausalito cookies. They are now much smaller with less chunks. What a shame. Just go up on the price a little. Does not even seem like the same cookie at all. PF just did me a favor I guess as I know they are good for me to eat but they were (past tense) one of my favorite treats. I don't think "Pepperidge Farm remembers" anymore.
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Preferred solution: All I want is PF to remember the quality and care they used to put into this product.

User's recommendation: Don't buy anymore

Lynne K Lvq

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Verified Reviewer
| map-marker Davis, California

Stale cookies

Sausalito cookies. W03P2431. Exp 1/23/22. Havent bought your cookies in years. Enjoyed the first bag. Bought a second at different store. Some ingredient is stale. Leaving a terrible taste. Good thing I guess. Too overweight already. Just FYI
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Preferred solution: Not a thing

Theresa R Ofx
map-marker Pinellas Park, Florida

Milano Cookies and all over package weight smaller and less in weight than ever before.

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The manufacturer is ripping the consumer off. Shame on them. Drop the price, be fair to you consumer. We are not stupid. Pissed off customers vs. NO customers.
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Pros:
  • Consistent taste
Cons:
  • Size package & cookie itself

Preferred solution: Let the company propose a solution

User's recommendation: Stop buying tbem